020 7608 0809 help@metrolocks.co.uk

Terms and Conditions

1st Metropolitan Locksmiths Ltd (aka Metrolocks) Website Terms and Conditions (last updated 8th November 2021)

These terms and conditions apply to customers who are purchasing their keys and/or other goods online through our online key-cutting service, as well as any other of Metrolocks’ customers.

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.

Payment Policy

Accepted payment methods: we accept Visa and MasterCard transactions, as well as payment by BACS/cheque on a pro forma basis. Items will only be ordered, fabricated or shipped once funds have cleared. In exceptional circumstances, we can arrange to send customers an invoice to be paid on a 30-day basis.

Payments usually take place in our online payment facility. Sometimes you may receive a call from our head office asking to take card payment over the telephone.

Payments are made in pounds sterling (£).

Refund and Returns Policy

Refunds: In the event that a product is faulty or that a key doesn’t work through no fault of the customer’s, we will do our utmost to ensure that any errors are corrected. Failing this, we can issue a full or partial refund, depending on the circumstances.

We cannot be held responsible for any collateral damage (e.g. lockouts, damaged locks etc.) due to non-working keys, and any refund will extend only as far as the full amount paid to us.

Returns: Most goods are custom goods (e.g. replacement keys for specific locks) and cannot be returned. In some circumstances a return of goods may be possible. Returns should be sent to our head office address. We cannot be responsible for non-delivery of returned items.

Cancellation Policy

Since most of what we sell is made to order, cancellation is not always possible. If a customer wishes to cancel their order, we will do our utmost to stop the order before it goes into production. If it is too late to cancel the fabrication of their order, then the customer will be liable to pay up to the full amount for the items.

Delivery Policy

Once the wares are ready and payment has been made, we will post items as soon as possible. In most cases, this will be arranged the same day, however we cannot guarantee this.

It is the responsibility of the customer to provide us with a correct delivery address. We cannot be liable for items delivered incorrectly by Royal Mail or any other delivery service.

External Content

Our site contains a number of links to other websites and online resources that are not owned or controlled by Metrolocks.

Metrolocks has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Privacy Statement

A full privacy statement can be found here.

Contact Information

We are 1st Metropolitan Locksmiths Ltd. (company no. 02602617, registered in England & Wales).

Up to date contact information can be found here.

Your Greatest London Locksmith.

Google Rating

Google Rating
Accredited by Constructionline

Accredited by Constructionline

Vetted by Safecontractor

Vetted by Safecontractor

Member of ALOA Locksmiths Association

Member of ALOA Locksmiths Association