Terms and Conditions
1st Metropolitan Locksmiths Ltd (aka Metrolocks) Website Terms and Conditions (last updated 10 July 2017)
These terms and conditions apply to customers who are purchasing their keys and/or other goods online through our online key-cutting service.
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.
Accepted payment methods: we accept Visa and MasterCard transactions, as well as payment by BACS/cheque on a pro forma basis. Items will only be ordered, fabricated or shipped once funds have cleared. In exceptional circumstances, we can arrange to send customers an invoice to be paid on a 30-day basis.
Payments usually take place in our online payment facility. Sometimes you may receive a call from our head office asking to take card payment over the telephone.
Payments are made in pounds sterling (£).
Refund and Returns Policy
Refunds: in the event that a product is faulty or that a key doesn’t work through no fault of the customer’s, we will do our utmost to ensure that any errors are corrected. Failing this, we can issue a full or partial refund, depending on the circumstances.
Returns: Most goods are custom goods (e.g. replacement keys for specific locks) and cannot be returned. In some circumstances a return of goods may be possible. Returns should be sent to our head office address. We cannot be responsible for non-delivery of returned items.
Since most of what we sell is made to order, cancellation is not always possible. If a customer wishes to cancel their order, we will do our utmost to stop the order before it goes into production. If it is too late to cancel the fabrication of their order, then the customer will be liable to pay up to the full amount for the items.
Once the wares are ready and payment has been made, we will post items as soon as possible. In most cases, this will be arranged the same day, however we cannot guarantee this.
It is the responsibility of the customer to provide us with a correct delivery address. We cannot be liable for items delivered incorrectly by Royal Mail or any other delivery service.
Our site contains a number of links to other websites and online resources that are not owned or controlled by Metrolocks.
Metrolocks collects limited pieces of personal information from customers (names, telephone numbers, addresses etc.). These are used only internally, for our records. We do not supply these details to any third party.
We may use your personal information within Metrolocks: (1) to provide you with the services and products you request or that have been ordered; (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services; (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.
We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so; and/or (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.
We are 1st Metropolitan Locksmiths Ltd. (company no. 02602617, registered in England & Wales).
Up to date contact information can be found here.