020 7608 0809 help@metrolocks.co.uk

At Metrolocks, we offer a mail-order fob copying service and an online key cutting service. Both of these things occasionally require customers to post us their keys or fobs, but problems occasionally arise…

This article is designed as a guide to posting us your keys and fobs so that nothing goes wrong in transit. (Metrolocks cannot be held responsible for any keys not received at our office.)

1. Be sure to send the keys to the right location

All of our keys and fobs are processed in one place. This address is the correct one:

FAO: Key Department
1st Metropolitan Locksmiths Ltd
Unit 7, 2 Somerset Road
London N17 9EJ

2. Make sure your keys are secure

Keys, if they’re not secured within the envelope, can very easily ‘escape’ and disappear forever. This is always a nuisance, especially if it’s the only key you have.

It’s always best to attach the key to a piece of cardboard or something similar with masking tape, which will ensure that there’s no wiggling about inside the envelope.

If you’re sending a fob or a chunky key, consider using a jiffy bag, wrapping the key up in a small plastic bag.

Here’s how we do it, when sending regular flat keys:

3. Leave us clear instructions and contact details

We receive a great deal of mail every day, so it’s always good to be clear about who you are and what you need.

Be sure to include your name, a contact telephone number, and clear instructions as to how many copies you need in any letter you send to us. Other info, like a delivery address and an email address, would be appreciated, too, where possible.

4. Consider using registered mail or a courier

Especially when you’re sending out the only key/fob you have, it’s never a bad idea to use a postal service that you can track. That way, you always know the score.

Need further advice?

We’re always happy to help and advise.

Get in touch