How to get the most out of your phone call to the locksmith.
Don’t worry, if you don’t know a lot about locks. A good locksmith company will be able to anyway diagnose the lock problem and give you a costing
- Be open minded about any technical questions the locksmith may have for you. The more they know about your lock or access control problem, the more accurately they can diagnose and price it for you
- Be wary of estimated arrival times, which sound way too good to be true – they probably simply aren’t true
- It is easy to give you a reasonably accurate costing for whatever you may want to have done. Don’t fall for it, if you are being told that a cost can only be given once the locksmith has seen the lock
- Unless there is a special reason for it, don’t hand over your credit card details before the locksmith has arrived. Some firms don’t send anyone out without having your card details. Once they have them, you become their captive customer
- Hourly charges are a sure-fire way to a big and open ended bill. Locksmiths working on an hourly rate will invariably spend time and go away to get tools and parts. They will generally never be in a rush. The recommendation is easy: Don’t go with a firm, which can only quote per hour charges
- Our staff goes further than most: If your lock is easy to open or to fix, it is likely, that our staff will offer a suggestion on how to get your issue solved DIY, without needing a locksmith