Metrolocks, the locksmith of choice for Housing Associations
What housing associations value highly, when they deal with us:
- Our locksmiths are friendly and caring
- Innovative communal door solutions
- You decide the scope of the work, not the tenant
- Fast call-outs to emergencies and break-in repairs
- We’re familiar with Best, Arrow and Bilock locks
- A strong bias for cost-effectiveness and value
In many instances, Housing Associations (HAs) have big needs, but constrained funds to meet them.
Also, they have a strong duty of care to their at times vulnerable or somehow disadvantaged tenants.
This HA suffered from a lack of control over their list of contractors, including locksmiths.
This lead to poor workmanship, delays, overcharging, unnecessary works being carried out, misbehaving and at times even inebriated contractors on site.
The client now has a stringent and audited purchase order system in place. Any order placed does not get paid prior to a site auditor signing off on it.
Metrolocks has become the main locksmith and access control provider. Metrolocks have proven well able to perform in such a stringent environment, stringent in terms of budget and procedure.
Moreover, Metrolocks operatives are exceptionally friendly, which has helped to greatly improve the previously somewhat strained relationship between the HA’s administration and its tenants.